Glossary
Passenger Experience
Gate Agent
Definition
An airline employee stationed at a departure gate responsible for boarding passengers, making announcements, handling upgrades, standby lists, and resolving boarding issues.
Related Terms
Gate
A designated area in an airport terminal where passengers board or disembark an aircraft. Gates are numbered and typically feature a jetbridge for direct aircraft access.
Boarding Pass
A document issued during check-in that grants a passenger permission to board the aircraft. Contains flight details, seat assignment, gate number, and boarding group.
Connecting Flight
A flight that requires passengers to change planes at an intermediate airport to reach their final destination. Allows airlines to serve more city pairs through their hub system.