Glossary
Passenger Experience
Denied Boarding
Definition
When a passenger with a confirmed reservation is not allowed to board due to overbooking
Related Terms
Boarding
The process of passengers entering the aircraft before departure
Oversale (Overbooking)
The airline practice of selling more tickets than available seats to account for no-shows
Travel Insurance
Insurance coverage for unexpected events during travel including cancellation and medical emergencies
More in Passenger Experience
Airport Lounge
Automated Passport Control (APC)
Baggage Claim
Boarding
Boarding Pass
Carry-On Baggage
Check-In
Checked Baggage
Customs
Duty-Free Shopping
Global Entry
Immigration
Minimum Connection Time (MCT)
Oversale (Overbooking)
Passenger Name Record (PNR)
Pre-Clearance
Priority Boarding
Security Screening
Transfer
Transit (Airside)
Unaccompanied Minor (UM)